OziExplorer - Purchasing / Licensing

If your enquiry is not answered on this page, for ShareIt orders see our Customer Care Center for additional information. For PayPal orders contact us at  info@oziexplorer.com

My license key won't work

It is important to enter the User Name and Key Code exactly as shown in your email.

Before contacting us, retry entering the codes.  The user name is case sensitive, make sure the uppercase / lowercase characters are entered EXACTLY as shown.  All the characters of the key code must be entered; the dashes are important and must be entered.

If you still have trouble, then contact info@oziexplorer.com and include the User Name / Key Code combination that you are using, along with any relevant order detail information.

I ordered, but my license codes have not arrived yet

There are several reasons why you may not have received the email containing your license codes.  Product delivery depends on the payment option you chose.  An email containing the license codes is sent following receipt of payment, often this can occur almost immediately to within an hour, but depending on time differences can take longer but please allow 48 hours before checking on your order.

Email Address - Check that the email address you used is a valid email address. If you entered the incorrect email address, email us at the address below or make a change request to your order on the ShareIt purchase page. 

ShareIt Wire / bank transfer payments - These can take several days for the payment to be confirmed.  ShareIt / Element5 will confirm receipt of payment by e-mail.

Occasionally, the email goes to never-never land, that's just one of those things that happens on the internet.  Contact us at  info@oziexplorer.com  will be happy to re-issue your license codes via email.  However, first ensure that it didn't fall victim to these common problems:

How many licenses do I need to purchase?

A single user can run OziExplorer on his computer plus one other computer that he/she is the primary user of.  So if you have a desktop and a laptop, then you can use the same key twice.  But if you have a desktop and another user or work mate has a laptop, then you would need to license each separately.

You may access the software through a network, provided that you have Licensed or Purchased an individual copy for each workstation that will access OziExplorer through the network regardless of whether they use OziExplorer at different times or concurrently.